Shipping & Returns

Shipping

We currently accept orders for delivery within the United States. Available delivery options and your total shipping charge are shown at checkout before you pay. Rates depend on the items in your order and the delivery address; any eligible free-shipping offer is reflected there.

Our brand partners prepare and ship their products directly. Items from different brands may arrive in separate packages and on different days. We send tracking information as each shipment is dispatched, and Small Hours remains your point of contact for the whole order.

Check the product page for any stated preparation or delivery information. Shipping times vary by product and destination. If you are ordering for a specific date, contact us before placing your order.

For questions about delivery, tracking, or a missing package, email hello@drinksmallhours.com with your order number. See our Returns policy for return and damage guidance.

Returns, in plain terms

Our brand partners ship every order from their own warehouses. That changes where a return goes, not whether you can make one. Here is the deal.

Equipment and drinkware

You have 30 days from delivery. The item needs to be unused and in its original packaging. Email hello@drinksmallhours.com with your order number and we will send you the right return address. Return shipping is on you, unless the mistake was ours. Your refund goes back to your original payment method once the warehouse checks the item in, usually within a week.

Coffee and consumables

Coffee, oat milk, and brewing water minerals are final sale. Nobody restocks food, including us. If a consumable arrives damaged or wrong, see below; we will make it right.

Damaged or wrong items

Email us a photo within 7 days of delivery. We will replace the item free or refund you, your choice. No repacking, no return label, no interrogation.

Anything else

A real person reads hello@drinksmallhours.com. If something about your order feels off, write to us and we will sort it out.