Refund policy

Returns, in plain terms

Our brand partners ship every order from their own warehouses. That changes where a return goes, not whether you can make one. Here is the deal.

Equipment and drinkware

You have 30 days from delivery. The item needs to be unused and in its original packaging. Email hello@drinksmallhours.com with your order number and we will send you the right return address. Return shipping is on you, unless the mistake was ours. Your refund goes back to your original payment method once the warehouse checks the item in, usually within a week.

Coffee and consumables

Coffee, oat milk, and brewing water minerals are final sale. Nobody restocks food, including us. If a consumable arrives damaged or wrong, see below; we will make it right.

Damaged or wrong items

Email us a photo within 7 days of delivery. We will replace the item free or refund you, your choice. No repacking, no return label, no interrogation.

Anything else

A real person reads hello@drinksmallhours.com. If something about your order feels off, write to us and we will sort it out.